Vogue Carpets (“we,” “us,” “our”) is committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vogue-carpets.com.com or interact with us as a customer, supplier, or visitor.

By using our Site, you consent to the data practices described in this policy.

1. Data Controller

The data controller for your personal data under this policy is:

Vogue Carpets Co.

The Netherlands
Email: info@vogue-carpets.com

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically.

A. Information You Provide Directly:

• Contact Information: Name, company name, email address, phone number, and shipping address when you request a sample, a quote, or contact us.
• Project Information: Details about your project, such as location, type of space, and design requirements.
• Correspondence: Any communication you send us, including emails, chat messages, and call recordings (where applicable).
• Account Information: If you create an account, we collect your login credentials and profile information.

B. Information Collected Automatically:

• Technical Data: Your IP address, browser type, operating system, device information, and pages you visit on our Site.
• Usage Data: Information about how you use our Site, including the time spent on pages, click patterns, and the referring/exit pages. This data is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Requests: To process your sample requests, provide quotations, and respond to your inquiries.
• To Provide Our Services: To manage your account, facilitate transactions, and provide customer support.
• For Marketing (with your consent): To send you newsletters, promotional materials, and information about new products, collections, and events that may be of interest to you. You can opt-out at any time.
• To Improve Our Site: To analyze how our Site is used, troubleshoot technical problems, and enhance user experience.
• For Legal and Security Purposes: To comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing (GDPR)

Our legal bases for processing your personal data under the GDPR are:

• Performance of a Contract: When processing is necessary to fulfill a request or agreement with you (e.g., providing a quote or delivering a sample).
• Legitimate Interests: For our operational purposes, such as website security, analytics, and direct marketing (where we have a legitimate business interest).
• Consent: Where we have obtained your explicit consent, for example, for sending marketing communications. You may withdraw your consent at any time.
• Legal Obligation: When we need to comply with a legal or regulatory requirement.

5. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service Providers: Trusted third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and shipping (e.g., logistics partners).
• Professional Advisors: Our lawyers, auditors, and insurers where necessary.
• Legal Authorities: When required by law, or to protect our rights, property, or safety, or that of others.

All third parties are contractually obligated to handle your data confidentially and securely.

6. International Data Transfers

As a Dutch company, your data is processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to provide an adequate level of data protection.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required to fulfill our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the data and the purpose for its collection.

8. Your Data Protection Rights

Under the GDPR, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure (‘Right to be Forgotten’): You can request that we delete your personal data under certain conditions.
• Right to Restrict Processing: You can request that we temporarily or permanently stop processing all or some of your personal data.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us at [privacy@vogue-carpets.nl]. We will respond to your request within one month.

9. Cookies and Similar Technologies

Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Site.

• What are cookies? A cookie is a small file of letters and numbers that we store on your browser or device.
• How we use them: We use strictly necessary, performance, and functional cookies. We may also use targeting cookies for advertising, but only with your prior consent.
• Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our Site.

10. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to make a complaint, please contact our Data Protection Officer at:

Vogue Carpets BV
Attn: Data Protection Officer
The Netherlands
Email: info@vogue-carpets.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch data protection authority, the Autoriteit Persoonsgegevens.